Initially, please seek guidance from the gate agent or airline dealing with your flight, they can verify the mobile number is correct and/or may have alternative solutions.
You can also troubleshoot yourself by:
- Ensuring that you are able to receive SMS messages via your mobile network/WiFi.
- Ensuring you do not have any type of SMS blocking enabled, or Junk Folder – these are increasingly common on smartphone – please see HERE for details on how to find your SMS junk folders on typical Android and iPhone devices.
- Ensure you have roaming enabled, or can receive messages whilst on WiFi.
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